If you receive a product which is damaged in shipping, defective, or if it is not the particular product you ordered, or if the expiry date of the product is over, or if the product is unsealed, please return it to Water Lotus. We’ll arrange for a replacement or refund with the application of some conditions. These are:

1.        Order must be checked in front of the delivery person (Inside Dhaka).

2.         If you find any defect in any product and if you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it within 7 days. (Inside Dhaka)

3.         If product is damaged it must be informed immediately after receiving and retuned within 7 days from the day the product has been received. (Outside Dhaka)

4.         Product must be intact, however there can be exception (if the product is damaged).

5.         Used or Swatched product will not be considered for exchange or refund.

6.         If the customer chooses or places an order by himself/herself and wants to return/change the product without any reason (except damaged products), the request will not be accepted.

7.         In case of returning a product under exceptional circumstances, a customer must return the product at his/her own cost.

-8.        Original Invoice must be returned along with the product.

Verification:

Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded within 15 days.

If the claim is not valid then Water Lotus will not be liable to exchange or return the money.